New Year, New Challenges: Navigating Clinic Growth in 2025
Jan 15, 2025In this revealing first episode of 2025, Wellness Center Creators hosts Anna and Kendall dive into the realities of clinic expansion and unexpected challenges in practice management. The conversation provides an intimate look at the ups and downs of growing a wellness practice, from exciting new beginnings to managing unexpected staff transitions.
Anna shares her journey of expanding her practice to include a new bodywork-focused clinic, driven by both creative ambition and strategic planning. She explains, "I got a little bit bored with doing the same old thing and honing the systems and really doing a lot of people managing. So I was looking for something creative." This honest reflection resonates with many practice owners who struggle with balancing systematic operations and growth opportunities.
The episode takes an unexpected turn as Anna reveals how her expansion plans were complicated by a sudden employee departure during the holiday break. This situation highlights the importance of having robust systems in place, as Anna notes, "I love a system, but the reason I love a system is not for the system itself. The reason I love a system is so that I can sleep at night. Because a system gives me freedom."
The hosts discuss the modern challenge of employee "ghosting," with Kendall observing, "The culture of ghosting is so, so real... we have to realize that there is a certain generation of employees who literally ghosting is one of their coping mechanisms in life." This leads to a valuable discussion about managing staff transitions professionally while maintaining client trust.
One of the most insightful moments comes when discussing how to handle such situations with clients. As Anna reflects, "When an employee disappears like that, it never reflects well on the company and it's such a difficult thing to navigate." The hosts emphasize the importance of transparent yet professional communication during these transitions.
The conversation provides valuable lessons for practice owners about the importance of trusting their intuition with staffing decisions, maintaining professional boundaries, and viewing challenges as opportunities for positive change. It's a refreshingly honest look at the realities of practice management and growth in 2025.
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About Anna Rudel
Anna Rudel, L. Ac is the owner and founder of Lokahi Acupuncture Clinic in San Jose California, founded in 2003. Anna is a master organizer and clinician, and as a Coach she specializes in working with Clinic Owners in the state of California, and Acupuncturists and Acupuncture Clinic Owners, or groups wanting to add Acupuncture worldwide, as well as teams that need support with employee retention and satisfaction. Born in the UK, Anna has traveled extensively in Asia and now has a thriving multi-practitioner clinic in the US!
Anna's Website and Links
- Website: https://lokahiacupuncture.com/
- Learn Group Coaching: https://www.wellnesscentercreators.com/group-coaching
- For info about Individual Coaching: https://www.wellnesscentercreators.com/individual-coaching
About Kendall Hagensen
Kendall is a Somatic Mental Health Therapist, Multidisciplinary Clinic Owner and Business Coach. She specializes in, and is passionate about, working with healthcare professionals to create the businesses of their dreams. Big goals always have a psychological component beneath the surface, so Kendall uses her background in Somatic Psychotherapy and EMDR Therapy mixed with Business Coaching tools to help clients develop a healthy relationship with their business and their strength as a leader.
As someone who lives with a chronic illness herself, Kendall feels that health happens best within community, which is why she takes a holistic, integrative, and collaborative wellness approach to her personal and professional life.
Kendall’s Web/Social Links